Project Objective
- The simulation game is about providing Singapore Government Public facing representatives with a realistic simulation while experiencing authentic behavior and real engagement while learning the NWD (No Wrong Door) policy and FPA (First Responder Protocol)
- Make the training, using real world scenarios but interactive and engaging
- Demonstrate customer service and people skills in email, face-to-face and phone
- interactions with customers and colleagues in other agencies
- EDR: Every Door is the Right Door