Simulation Game for training of Public facing staff of Singapore Government agencies

Project Objective 

  • The simulation game is about providing Singapore Government Public facing representatives with a realistic simulation while experiencing authentic behavior and real engagement while learning the NWD (No Wrong Door) policy and FPA (First Responder Protocol) 
  • Make the training, using real world scenarios but interactive and engaging 
  • Demonstrate customer service and people skills in email, face-to-face and phone 
  • interactions with customers and colleagues in other agencies 
  • EDR: Every Door is the Right Door 

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